Frequently Asked Questions (Trade Only)

Ordering

This site is for UK trade only. If you are an international distributor, please contact our sales team directly at sales@brushbaby.co.uk to discuss your application.

There is no minimum order quantity requirement when purchasing through this website.

To get FREE delivery you will need to spend a minimum of £250 (excluding VAT).

No. Much consideration is put into devising the pack size of a particular product and these are final.

Shipping

FREE delivery on all orders over £250 (ex VAT). If your order is under £250 (ex VAT) then there will be a fixed £15 delivery charge. Please refer to our delivery information pages for more details.

Our order will be delivered to your delivery address within 5 -7 working days.

Cancellations & Returns

Please contact the Customer Service Team as soon as possible on 01962 676595 (10am - 4pm Monday to Friday), with your customer order, date of order, invoice number, etc.

Contact:

email: customerservices@brushbabypro.com or fill out our contact us form

Problems With Your Order

Please contact the Customer Service Team on 01962 676595 (10am - 4pm Monday to Friday), with your customer order, date of
order, invoice number etc.

Contact:

email: customerservices@brushbabypro.com or fill out our contact us form

Please examine the goods upon delivery in case they are damaged or faulty.

If you inform us within 7 days of delivery we will refund return postage/deliver and replacement item at our expense.

If you do not inform us within 7 days we shall have no
liability for goods said to be damaged upon delivery.

This does not affect your statutory rights.

Please notify all damaged items of stock (with your customer order, date of order, invoice number etc (and a photo of the damaged stock if possible) to the Customer Service Team on 01962 676595 (9am - 4pm Monday to Friday).

Contact:

email: customerservices@brushbabypro.com or fill out our contact us form

Opening An Account & Passwords

Please fill out our registration form

Simply go to the Trade Login page and click on the forgotten your password link.